COLLECTIONS
Return & Exchange Policy

Full-Price Merchandise:

  • Unfortunately at the current time , Sivaana does not offer any return policy. Each piece is hand crafted for you and " is made to order ". We stand by our product and any defect will be replaced at no cost to you provided it has been notified to us within 7 days of your receiving the shipment.

Sale-Price Merchandise:

  • All sale price merchandise is a Final Sale.

Making an Exchange:

  • Exchange requests must be made within 14 days of order receipt for merchandise purchased at full retail price. Exchange requests must be made within 7 days of order receipt for merchandise purchased.
  • Contact us for an exchange at 646 920 5555

Changes to Orders:

  • Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order. To Cancel please call customer assistance or e-mail us at contact@sivaana.com.

Shipping Policy for Exchange:

  • We will deduct $19 from your order for return postage when using our return label If you pay the return postage yourself, you will not be charged a fee. Original shipping charges are not refundable. Allow up to 3 days after you mail your return for tracking to be available. You will receive an e-mail notification upon the completion of exchange process.
  • Please allow 10 to 12 business days for us to receive and process your exchange.

    If you wish to pay the return postage yourself, you will not be charged the $19 fee. The package should be taken to your postal carrier and mail it to the following address:
    Sivaana - Returns Department
    301 16 Street,
    Jersey City, NJ 07310
  • This address can only be used to return items purchased at sivaana.com.

When paying for return postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection.Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

Your satisfaction is very important to us. If you have any questions, please call us at 646-920-5555 or e-mail us at contact@sivaana.com